We have been working very hard to prepare for in-clinic visits again and would like to share with you the new policies that will be in place going forward under the Provincial Health Officers recommendations. Please read through prior to your appointment, and scroll below to see what your appointment will look like.
What We’re Doing to Keep Everyone Safe
On the day of your appointment, our Client Care Coordinators will verbally ask if the incoming client is experiencing any cold, cough, or flu systems. They are then asked to sanitize their hands before entering the rooms.
All clients who enter our space are required to be wearing a mask. We ask that you bring your own masks to your appointment. A bandana covering your face is also acceptable. When you enter the clinic, please ensure that your mask is on. Our office will have some supplies on-site, but we are limited in quantities so please bring your own.
Arriving at the Clinic
When you arrive at the clinic, please wait outside the clinic or in your vehicle until the time of your appointment. In the case that there is a delay in your appointment start time we will contact you by phone to notify you of this and then call you again when we are ready for you to enter the clinic. Please be sure to provide our administrative team with your cell phone number when booking.
Please leave all personal items (including jackets, water bottles, coffee cups etc) in your vehicle.
Others in Your Appointment
No one will be allowed to accompany you to your appointment unless you are under the age of 16 and require a parent/guardian, OR you would typically have an assistant with you for safety or mobility concerns. If someone will be accompanying you to your appointment please let our administrative team know in advance so that we can ensure additional forms are completed by these individuals.
Once you enter the clinic, you must stop at the hand sanitizing station and sanitize your hands. You will be required to remove your gloves (if wearing) and wash your hands prior to your appointment. Our receptionist must observe you complete this task so please ensure they are available and watching before continuing.
In addition to asking all patients to wait in the car for their appointment time, we have also limited access to chairs in our waiting room to ensure social distancing is practised. Please avoid touching any surfaces.
After Your Appointment
All billing and payments will occur without direct contact with the receptionist. We ask that you tap your credit or debit card to pay for your appointments at this time. You will receive an electronic receipt via email. Your exercise program will also be emailed to you following your appointment.
Our sanitization methods have been increased and each room will be thoroughly sanitized after each session. This includes the bed, pillows, chair, machines, other equipment, and bolsters. We are sanitizing frequently touched areas (door handles, chair armrests, equipment including weights and bands) will be done repeatedly through the day and after each use.